Privacy Policy

Last updated: January 2026

1. Information we collect

We may collect account details, caregiver or family relationships, engagement activity, user-provided photos and media, captions, people tags, journal entries, care-related information, device information, and support communications needed to provide the service.

Photos and facial information

When an authorized user tags someone in a photo, the service may process facial-feature information to help identify people within user-uploaded photos. This information is not used for advertising. Removing a photo also removes associated facial information according to the service’s retention practices.

2. How information is used

• Provide personalized memory and engagement experiences.
• Enable authorized Member and caregiver access.
• Create photo-based prompts and memory activities.
• Operate, secure, support, and improve the service.
• Send service and transactional communications.

ReminiCare does not sell personal information or use it for targeted advertising.

3. Caregiver and authorized use

Caregivers who create or manage an account for another person represent that they are authorized to do so, upload the relevant content, and view information shared with their care network.

4. Sharing

Information may be shared within authorized care networks, with service providers that support platform operations, when required by law, or during a business transfer subject to appropriate safeguards.

5. Choices and deletion

Users may update their information, remove photos, manage authorized access, or request account deletion. Visit the account deletion page for details.

6. Security and retention

ReminiCare uses administrative, technical, and organizational safeguards appropriate to the information involved. Information is retained only as needed for the service, legal obligations, safety, and dispute resolution.

7. Contact

Questions about privacy can be sent through the contact page.